Any questions about NC Wallet?

Check FAQ to find answers to all frequently asked questions or contact our support team. We are happy to help you.

Introduction

  • What is NC Wallet?

    NC Wallet is the world's first commission-free wallet. You can exchange, store, receive, and withdraw funds without additional fees or minimum limits. And all that is in an intuitive and user-friendly interface! The wallet is equipped with all the necessary security measures: two-factor and biometric authentication as well as a PIN code.

  • What currencies does NC Wallet support?

    NC Wallet supports major cryptocurrencies that are traded on the crypto market. We are constantly expanding the list and monitoring new currencies.

  • Can I use my wallet on multiple devices and PCs?

    Yes, you can simultaneously use NC Wallet on multiple devices while a reliable security system will ensure the safety of your funds.

    The wallet is available on Android and iOS as well as on the Web for all platforms.

  • How to create a wallet?

        1. Open the app or Web version of NC Wallet;
        2. Click Create Wallet;
        3. The system will prompt you to register using one of the available services.
        When registering, you need to come up with a PIN code to login into the app.
        4. Done! Now you can freely use your wallet.

Security

  • How to protect my wallet?

    NC Wallet is equipped with all the necessary measures to ensure top-level security: PIN codes, biometric and two-factor authentication. What’s more, users have additional options to control their wallets. For example, tracking active account sessions.

    For more security information check the Security section in the NC Wallet settings menu. There you can also turn 2FA on and off or change your PIN.

  • What is two-factor authentication (2FA) and how is it used in NC Wallet?

    Two-factor authentication is an additional layer of NC Wallet security that is used to log into the wallet and confirm withdrawals.

    You need to activate two-factor authentication during your first withdrawal if you have not already done so. To do this, NC Wallet will prompt you to install the app (for mobile devices) or extension (for browser) called Google Authenticator.

    After that, 2FA will be used for all fund withdrawals on your wallet and logins to the wallet on a new device. Since two-factor authentication requires more than just knowing the PIN code to access the wallet, it guarantees the complete security of your funds.

  • How to enable 2-factor authentication (2FA) for Android?

    Google Authenticator is required to use 2FA. Install it from Google Play, App Store, or as a browser extension:

        1. Open Settings;
        2. Go to the Security section;
        3. Select Two-factor authentication;
        4. Click Install.

    Before use, it is recommended to read the instructions.

    To enable 2FA:

        1. Open Settings;
        2. Go to the Security section;
        3. In the Two-factor authentication section, copy and save the 2FA key;
        4. Open the Google Authenticator app;
        5. In the proposed list, select Enter a setup key;
        6. In the window that appears, set the desired name for the account and insert the 2FA key in the Key field;
        7. Click Add;
        8. Your NC Wallet account is now connected to Google Authenticator;
        9. In NC Wallet, click Enable 2FA;
        10. In the window that appears, enter the six-digit code from the Google Authenticator app.

  • How to enable 2-factor authentication (2FA) for iOS?

    All you need for it is to configure your device Settings and to have installed NC Wallet.

    Keep in mind: this instruction only applies to iOS version 15 and later. If you have an earlier version, use the instruction for enabling 2FA for Android.

    First Step. Add NC Wallet in Passwords Settings on your device:

        1. On your Apple device go to Settings ;
        2. On the appeared settings menu scroll down and find Passwords with a key icon and click on it;
        3. Fill in your password and click on the plus icon in the upper right corner;
        4. On the appeared screen fill in the following fields:
        4.1. Website: write down ncwallet.net
        4.2. Username and Password
        5. Now you have NC Wallet saved on your passwords.

    Second Step. Go to 2FA Settings on NC Wallet:

        1. Go to NC Wallet and on the main screen click on three lines in the upper right corner;
        2. Select Security on the appeared menu;
        3. Find Two factor authentication.

    Now you have two options: enable two factor authentication using QR-code or 2FA security key. Choose the one you find the most convenient for you.

    First Option. Use QR-code:

    Keep in mind: for this option, you will need to open NC Wallet on another device!

        1. On the NC Wallet’s Security menu click the QR code button . You will see the needed code — do not close it;
        2. Go to your device Settings where you added NC Wallet, and click Set Up Verification Code...;
        3. Choose Scan QR Code, this will open the scanner;
        4. Scan the QR code you open on NC Wallet;
        5. Now you will see the Verification Code that you need for enabling 2FA. Keep in mind: the code changes every 30 seconds!
        6. On NC Wallet, click Enable 2FA;
        7. Enter the received Verification Code in the appeared window;
        8. That is all! Now your wallet is protected with 2FA!

    Second Option. Use 2FA security key:

        1. On the NC Wallet’s Security menu the 2FA security key is located in the orange box. Click the Copy button to copy this key;
        2. Go back to your device Settingswhere you added NC Wallet, and click Set Up Verification Code...;
        3. Choose Enter Setup Code;
        4. Paste the copied 2FA security key in the appeared window (or you can type it manually);
        5. Now you will see the Verification Code that you need for enabling 2FA. Keep in mind: the code resets every 30 seconds!
        6. On NC Wallet, click Enable 2FA;
        7. Enter the received Verification Code in the appeared window;
        8. That is all! Now your wallet is protected with 2FA!

  • Why does the verification code show up as invalid when I enter it correctly?

    If you are typing in the correct Verification Code but get a notification saying it is invalid — please make sure that your system time is correct. The code can not be validated with the incorrect time.

    To solve the problem on mobile devices turn on Automatic date and time (use the date and time provided by your network) and for PCs enable Set time automatically in your Date & time settings.

  • How to change the PIN code?

        1. Open the Security section in the NC Wallet Settings;
        2. Click on PIN code;
        3. Enter your old PIN to confirm the change;
        4. Enter a new PIN.

    Please note: PIN code must consist of 4 digits.

  • What are active sessions and what are they for?

    Active Sessions is a section where you can see and control all the devices from which you are logged into your wallet. Each active session displays the device that was logged in, its IP address, the time it was last online, and the current status (online, logged in, offline, and so on).

    You can end the session of any device from the list by clicking the X button to the right of it. In this case, it gets completely logged out of your account — in order to log in again, you need to sign in with your Google or Apple account, enter the PIN code, and go through two-factor authentication if it is enabled.

  • Can I change my email?

    When creating a wallet, you use a Google or Apple account. Linking to mail allows you to provide additional security and safety of the wallet data; it is also used to enter NC Wallet. Therefore, you cannot change the email address used to create your wallet.

  • What is a User ID and what is it used for?

    User ID is the unique identifier of the user's wallet. It allows the support team to easily identify each wallet and respond to any technical question that the user may have.

    You can find and copy it in your profile settings. To do this, open the Settings menu and then Profile.

  • What is a Username and how to change it?

    The username automatically appears in your profile after registration, it matches your name in the service through which you are registered. After creating a wallet, you can change your username at any time. For this:

        1. Open menu;
        2. Go to the Profile section;
        3. In the Username field enter a new name;
        4. Click Save to change the data.

  • I forgot my PIN. What to do?

    Log out of your account and go through the authorization process again, then you be prompted to set a new PIN code. To log out of your account, click the Logout button in the PIN code entry window (in the web version, click the back arrow).

  • My account is blocked. What could be the reason and what should I do?

    An account can be blocked for various reasons: violation of Terms of Use, the presence of several wallets, and suspicious transactions in your account. Write to our support team to resolve the issue.

  • I’ve lost access to my two-factor authentication(2FA). How to reset it?

    If you have lost access to your two-factor authentication and want to reset it, we need to be sure that you are the real wallet owner. Please send a request to our Support Team and be ready to answer some additional questions.

    Your answers to the following questions will help us to identify that it is your account:

        1. When did you create your NC Wallet account?
        2. What email did you use for authorization?
        3. From which IPs and devices did you access NC Wallet?
        4. How many and which currencies do you have on your account?
        5. Describe your last transactions: date, amount, currency.

    The decision on whether we can reset 2FA or not will be made based on the extent of your answers.

    After you restore your access to 2FA, we recommend you to back up your 2FA security key. If you lose, change, or reset your current device/phone, you can use this security key to re-enable 2FA on another device.

Transactions

  • How to top up the wallet?

        1. On the main screen of NC Wallet, click on the Receive button;
        2. Select the cryptocurrency you want to add to your wallet;
        3. If you want to change the default blockchain network used for receiving the chosen currency, select another blockchain network;
        4. In the window that appears, you can see a QR code and the address of your wallet. Use them to top up your wallet.

  • How to withdraw funds?

        1. On the main screen of NC Wallet, click on the Send button;
        2. Enter the amount and wallet address you want to send funds to;
        3. If you want to change the default blockchain network used to withdraw the chosen currency, select another blockchain network;
        4. Click the Send button;
        5. Confirm the action with the 2FA code.

    Note: withdrawals require two-factor authentication (2FA). In case it is not enabled, you will be prompted to turn it on to continue the operation.

  • How to add currency to the wallet?

    By default, only the Bitcoin (BTC) cryptocurrency wallet is present in NC Wallet. To add a wallet in another cryptocurrency:

        1. Open the main page of NC Wallet;
        2. In the Your Coins window, click on the + sign;
        3. Select the cryptocurrency you are interested in from the proposed list to add it to the wallet.

  • What is the difference between withdrawal without commission and with network commission?

    One of the unique features of NC Wallet is the ability to withdraw funds without commissions. For some currencies, such as Bitcoin, two withdrawal methods are available:

    Withdrawal without a commission:

    • You do not pay network commission;
    • The transaction lasts 3-4 hours longer unlike when paying the network commission;
    • Minimum withdrawal amount: 0.00001 BTC.

    Withdrawal with the commission:

    • You are charged a network commission for withdrawing funds;
    • No minimum withdrawal amount;
    • The transaction is sent to the blockchain immediately.

    Regardless of the withdrawal type, NC Wallet does not charge any fees from users in its favor.

  • How can I send currency using a QR code?

        1. On the main screen of NC Wallet, click Send;
        2. In the To column, click on the QR code icon;
        3. Scan the QR code.

    Note: in the mobile version of NC Wallet, you can proceed to QR code scan from the main page by clicking on the corresponding icon in the upper right corner of the screen.

  • How to exchange currency?

        1. Click Exchange on the main screen;
        2. Select currencies, specify the amount and direction of exchange;
        3. Confirm the operation.

    The exchange happens instantly and without commissions.

    Note: currency exchange cannot be canceled.

  • I want to top up my wallet. How and where can I find out its address?

        1. Click on the Recieve button on the main page of NC Wallet;
        2. In the window that appears, select the desired currency.

    The wallet address and its QR code appear automatically.

    In the same window, you can select one of the addresses created earlier by clicking on the Address button or create a new address using the New button. In the address creation window, you can view and select the desired type of wallet in this blockchain. The selected address type is displayed above the wallet address.

  • Do I need to pay any additional fees?

    There are no additional fees in NC Wallet.

  • How to view transaction history?

    On the main page of NC Wallet, click on the History button. In the window that appears, you can find the entire transaction history of your wallet.

    If you want to find specific transactions, use the filter:

        1. In the history window, click on the filter icon;
        2. Set the filtering options by specifying the type of transaction, currency, or period of the operation.

  • Where can I see addresses scanned with a QR code scanner?

        1. Open the QR code scanner in the NC Wallet app;
        2. Click History of QR codes, in the menu that appears, you can find all the scanned codes.

  • Where to find the current and past currency exchange rates?

        1. Click on the currency you are interested in in the list of cryptocurrencies on the main screen of NC Wallet;
        2. In the appeared window, you can find a detailed chart of the exchange rate of the selected cryptocurrency;
        3. Using the buttons below the graph, you can select the period: day/week/month/year/all time.

  • I sent funds from the wallet, but they did not get to the recipient. What to do?

    If you have sent funds from your wallet and they have not been received, please check the status of the transaction. For this:

        1. Go to the transaction history section by clicking on the History icon;
        2. Select a transaction by clicking on it in the list that appears;
        3. Check the status of the transaction.

    If the transaction is shown as completed in the wallet, copy its TxID and check the confirmation status in the appropriate blockchain explorer. You can check Bitcoin transactions here, Ethereum, and Tether here.

  • I was sent a cryptocurrency but it did not get to my wallet. What to do?

    First of all, check whether the transaction exists in the blockchain of the cryptocurrency sent to you and make sure that it was made and confirmed.

    In case you still have questions, contact our support team and send us the transaction hash (TxID). Here you can see what the transaction hash (TxID) should look like for the Bitcoin (BTC), Ethereum (ETH), and Tether (USDT) blockchain.

  • Which blockchain network is used in NC Wallet for withdrawing and receiving cryptocurrency? Can I change it to another one?

    For transactions with different cryptocurrencies, NC Wallet uses different blockchain networks. For some currencies, there are several blockchain networks available and for others, there is only one main network.

    By default, each currency is transferred using its main (native) network:

        — BTC on Bitcoin;
        — ETH on Ethereum;
        — MATIC on Polygon;
        — SOL on Solana;
        — etc.

    NC Wallet allows you to receive or send crypto not only to its native blockchain network but also to other networks supported by NC Wallet and available for this coin or token. For example, you can send or receive your USDT on Ethereum or Solana; your ETH or WETH (Wrapped Ether or WETH is ETH equivalent on Polygon) on Ethereum or Polygon, etc.

    If you decide to change the blockchain network, double-check all the details before confirming the transaction.

  • How to change the blockchain network to top up my wallet?

    If you want to change the blockchain network to top up your wallet, follow the simple steps below:

        1. Click the Receive button on the main page of NC Wallet;
        2. Select the currency you want to receive;
        3. In the window that appears, you can see a QR code, the address of your wallet, and the default blockchain network for this currency. To change the network, click the arrow next to the Wallet address ;
        4. In the window that appears, click Change Network;
        5. Select the network you need from the list;
        6. Choose the already existing address for this network, or create a new one by clicking +New;
        7. Select address type from the list (available only for some currencies);
        8. In the window that appears, you can see a QR code, the address of your wallet for the chosen blockchain network. Use the QR code and the address to top up your wallet.

    When you send crypto assets to NC Wallet, double-check that you’ve chosen the network supported by NC Wallet. Otherwise, you may lose your funds. Blockchain transactions cannot be cancelled!

  • How to change the blockchain network to send cryptocurrency?

    If you want to change the blockchain network to send your cryptocurrency, follow the simple steps below:

        1. Click the Send button on the main page of NC Wallet;
        2. Select the currency you want to send;
        3. Click the select arrow ;
        4. In the appeared window, you can see the list of the blockchain networks available for the chosen currency. Select the blockchain network you want to send the currency to;
        5. Enter the amount of currency and wallet address you want to send currency to;
        6. Click the Send button;
        7. Confirm the action with the 2FA code.

    If you decide to change the default blockchain network for withdrawal, double-check all the details before confirming the transaction.

  • How are the same currencies from different blockchain networks displayed on my balance?

    The same currencies received from different blockchain networks are reflected in the account as one amount.

    For example, you have 30 USDT on Solana in your wallet, then someone sends you 20 USDT on Polygon. On your NC Wallet balance, you will see a total sum of 50 USDT.

    You also can send any amount from this sum to different blockchain networks. For example, 10 USDT to Ethereum and 40 USDT to Solana.

  • Can I cancel or reverse a confirmed transaction?

    After you’ve confirmed any transaction (receiving, sending, or exchanging), it becomes a part of a blockchain. And blockchain technology does not allow anyone to change or cancel confirmed transactions. That is why it is extremely important to double-check all the details (currency, amount, address) before confirming a transaction.

  • How can I check the transaction status? What do the statuses mean?

    To check the status of your transaction, click the History button. Here you can see the list of all transactions and their status. What do the statuses mean?

        1. Confirmed
        Your transaction has been sent to a blockchain. After you’ve confirmed the transaction with two-factor authentication (2FA), it cannot be cancelled or changed.
        2. Pending
        Your transaction is being processed by blockchain. It may take some time.
        3. Completed
        Your transaction is confirmed by blockchain and successfully completed. If the transaction is completed but the recipient hasn't received the funds you sent, check its status in the blockchain explorer.
        4. Rejected
        If your transaction is rejected, check that
        — the address you’ve entered is correct;
        — you have sufficient funds in your account.

    If you have any questions about the status of your transactions, contact our Support team.

Settings

  • Can I receive notifications about important events in my wallet?

    Yes, you get notified of all events in your wallet by default. You can customize the types of notifications you want to receive.

  • How to set up notification groups?

        1. On the main page of NC Wallet, click on the menu icon;
        2. Go to the Notifications section.

    There you can selectively turn on and off the categories and types of push notifications you need.

  • What is Identity Verification? Why is it not required on NC Wallet?

    Identity Verification (KYC verification) is a procedure of confirming personal information and a user’s identity.

    For example, such verification is mandatory for buying/selling cryptocurrencies for fiat money (with a bank card). At the current moment, NC Wallet doesn’t provide such services, which is why identity verification is disabled for our users.

  • Where can I find the full history of wallet activity?

    In order to see all the actions made in your wallet, click on the bell icon at the top of the screen. On the window that appeares, you can find a complete history of actions including all types of completed transactions and authorizations in the account.

  • What is the main cryptocurrency?

    It is a cryptocurrency in which your wallet balance on the main screen is displayed. By default, BTC is selected as the main cryptocurrency but you can choose any of provided ones in the settings manually.

  • How to change the main cryptocurrency?

        1. Open the menu on the main screen of NC Wallet;
        2. Go to the Profile section;
        3. In the Base Currency section, click on Crypto;
        4. Select the main cryptocurrency from the list.

  • What is the main fiat currency? Why is it needed?

    This is the currency ($, €, etc.) in which the balance of your wallet and cryptocurrency prices are displayed. You can change the fiat currency manually in the settings.

  • How to change the main fiat currency?

        1. Open the menu on the main screen of NC Wallet;
        2. Go to the Profile section;
        3. In the Base currency section, click on Fiat;
        4. Select a currency from the list.

  • How to change wallet language?

        1. Open the menu on the main screen of NC Wallet;
        2. Go to the Language section;
        3. Select a language from the list.

  • How can I change the color theme of my wallet?

    Open the menu on the main screen of NC Wallet and go to the Theme Mode section to choose the one you like. Users have access to Dark or Light themes as well as an Automatic Mode that changes depending on the time of day.

  • Have more questions about NC Wallet?

    Do you have any more questions? Write to our support team — we are happy to help you!