Any questions about NC Wallet?

Check FAQ to find answers to all frequently asked questions or contact our support team. We are happy to help you.

Introduction

  • What is NC Wallet?

    NC Wallet is the world's first commission-free wallet. You can store, receive, and withdraw funds without additional fees or minimum limits. Moreover, a cryptocurrency exchange is available in the app at market prices and with no extra commissions. And all that is in an intuitive and user-friendly interface! The wallet is equipped with all the necessary security measures: two-factor and biometric authentication as well as a PIN code.

  • What currencies does NC Wallet support?

    NC Wallet supports major cryptocurrencies that are traded on the crypto market. We are constantly monitoring and adding new assets. You can see the current list of supported currencies and networks here.

  • Can I use my wallet on multiple devices and PCs?

    Yes, you can simultaneously use NC Wallet on multiple devices while a reliable security system will ensure the safety of your funds.

    You can use your wallet on Android, iOS, or in browsers with our Web app and extension.

  • How to create a wallet?

        1. Open the app or Web version of NC Wallet;
        2. Click Create Wallet;
        3. The system will prompt you to register using one of the available services.
        When registering, you need to come up with a PIN code to login into the app.
        4. Done! Now you can freely use your wallet.

  • How do I install the NC Wallet Web app on iOS (iPhone and iPad)?

    You can easily access and use the NC Wallet Web app on your Apple devices by adding it to the home screen.

        1. Open the link https://app.ncwallet.net in Safari on your iPhone or iPad;
        2. Tap the Share icon ;
        3. Scroll and select Add to Home Screen;
        4. Tap Add. Now, the NC Wallet icon will appear on your device’s home screen.

  • How do I install the NC Wallet Web app on Android?

    You can use the NC Wallet Web app on your Android devices by adding it to your home screen.

        1. Open the link https://app.ncwallet.net in Chrome on your Android device;
        2. Tap the three dots icon next to the address bar ;
        3. Select Install app;
        4. Tap Install. Now, the NC Wallet icon will appear on your device’s home screen.

    You can also use the app on Android by downloading the APK.

  • How do I install the APK version of NC Wallet?

    To get the APK version, you’ll need to give your browser and a file browser permission to install the APK file.

    How to allow downloading APK file

    Check out the following steps to get started:

        1. Open Settings;
        2. Go into Apps;
        3. Tap on Special app access;
        4. Select Install unknown apps;
        5. Find and select the app you want to give permission. For example, Chrome;
        6. Switch to the on position for Allow from this source.

    Download the NC Wallet APK version

    To get NC Wallet app on your Android without Google Play, follow these steps:

        1. Use the link https://dl.ncwallet.net/app/ncwallet.apk to download the APK version;
        2. Confirm your choice by tapping OK or Download anyway (Install anyway);
        3. To install the APK on Android, tap on Open;
        4. Next, confirm by pressing Install;
        5. Wait while the app is installed. You can then choose to press Done or Open the app.

    The app has been successfully installed on your Android device, and you can start using it now!

    How to update the NC Wallet app without Google Play?

    To check if you have the latest version of NC Wallet installed, follow these steps:

        1. Go to the NC Wallet app on your device. On the password entry screen, look for the installed app version in the upper right corner;
        2. Go to https://ncwallet.net;
        3. Click on the Get app button on the home screen;
        4. Look for the Download APK version text at the bottom of the pop-up window;
        5. Verify that it matches the version in your app. If they are not the same, click on the link to update to the current version.

    Also, check the https://ncwallet.net site to get the latest releases.

Security

  • How to protect my wallet?

    NC Wallet is equipped with all the necessary measures to ensure top-level security: PIN codes, biometric and two-factor authentication. What’s more, users have additional options to control their wallets. For example, tracking active account sessions.

    For more security information check the Security section in the NC Wallet settings menu. There you can also turn 2FA on and off, change your PIN, and enable biometrics for login or confirming transactions.

  • What is two-factor authentication (2FA) and how is it used in NC Wallet?

    Two-factor authentication (2FA) is an additional layer of NC Wallet security. For safety reasons, 2FA confirmation is mandatory for


    • Withdrawals;
    • Adding/Deleting IP addresses from the Allowed and Blocked List.

    Apart from this, you can enable 2FA for


    • Logins in your wallet;
    • Confirming exchanges;
    • Setting limits for withdrawal and exchange.

    You need to activate two-factor authentication during your first withdrawal if you have not already done so. To do this, NC Wallet will prompt you to install an app (for mobile devices) or an extension (for browsers). The most common apps are: for Android — Google Authenticator, and for iOS — Authenticator App. We don't recommend synchronising your Google Authenticator with the account that you use to log into your NC Wallet.

    Since two-factor authentication requires more than just knowing the PIN code to access the wallet, it enhances the security of your funds.

    Instead of 2FA, you can also use biometrics to sign in and confirm transactions.

  • How to enable 2-factor authentication (2FA) for Android?

    Google Authenticator is required to use 2FA. Install it from Google Play, App Store, or as a browser extension:

        1. Open Settings;
        2. Go to the Security section;
        3. Select Two-factor authentication;
        4. Click Install.

    Before use, it is recommended to read the instructions.

    To enable 2FA:

        1. Open Settings;
        2. Go to the Security section;
        3. In the Two-factor authentication section, copy and save the 2FA key;
        4. Open the Google Authenticator app;
        5. In the proposed list, select Enter a setup key;
        6. In the window that appears, set the desired name for the account and insert the 2FA key in the Key field;
        7. Click Add;
        8. Your NC Wallet account is now connected to Google Authenticator;
        9. In NC Wallet, click Enable 2FA;
        10. In the window that appears, enter the six-digit code from the Google Authenticator app.

  • How to enable 2-factor authentication (2FA) for iOS?

    All you need for it is to configure your device Settings and to have installed NC Wallet.

    Keep in mind: this instruction only applies to iOS version 15 and later. If you have an earlier version, use the instruction for enabling 2FA for Android.

    First Step. Add NC Wallet in Passwords Settings on your device:

        1. On your Apple device go to Settings ;
        2. On the appeared settings menu scroll down and find Passwords with a key icon and click on it;
        3. Fill in your password and click on the plus icon in the upper right corner;
        4. On the appeared screen fill in the following fields:
        4.1. Website: write down ncwallet.net
        4.2. Username and Password
        5. Now you have NC Wallet saved on your passwords.

    Second Step. Go to 2FA Settings on NC Wallet:

        1. Go to NC Wallet and on the main screen click on three lines in the upper right corner;
        2. Select Security on the appeared menu;
        3. Find Two factor authentication.

    Now you have two options: enable two factor authentication using QR-code or 2FA security key. Choose the one you find the most convenient for you.

    First Option. Use QR-code:

    Keep in mind: for this option, you will need to open NC Wallet on another device!

        1. On the NC Wallet’s Security menu click the QR code button . You will see the needed code — do not close it;
        2. Go to your device Settings where you added NC Wallet, and click Set Up Verification Code...;
        3. Choose Scan QR Code, this will open the scanner;
        4. Scan the QR code you open on NC Wallet;
        5. Now you will see the Verification Code that you need for enabling 2FA. Keep in mind: the code changes every 30 seconds!
        6. On NC Wallet, click Enable 2FA;
        7. Enter the received Verification Code in the appeared window;
        8. That is all! Now your wallet is protected with 2FA!

    Second Option. Use 2FA security key:

        1. On the NC Wallet’s menu, click Security. Choose the Two-factor authentication section, and you will see a 2FA security key in the orange box. Click the Copy button to copy this key;
        2. Go back to your device Settingswhere you added NC Wallet, and click Set Up Verification Code...;
        3. Choose Enter Setup Code;
        4. Paste the copied 2FA security key in the appeared window (or you can type it manually);
        5. Now you will see the Verification Code that you need for enabling 2FA. Keep in mind: the code resets every 30 seconds!
        6. On NC Wallet, click Enable 2FA;
        7. Enter the received Verification Code in the appeared window;
        8. That is all! Now your wallet is protected with 2FA!

  • Why does the verification code show up as invalid when I enter it correctly?

    If you are typing in the correct Verification Code but get a notification saying it is invalid — please make sure that your system time is correct. The code can not be validated with the incorrect time.

    To solve the problem on mobile devices turn on Automatic date and time (use the date and time provided by your network) and for PCs enable Set time automatically in your Date & time settings.

  • How to change the PIN code?

        1. Open the Security section in the NC Wallet Settings;
        2. Click on PIN code;
        3. Enter your old PIN to confirm the change;
        4. Enter a new PIN.

    Please note: PIN code must consist of 4 digits.

  • I forgot my PIN. What to do?

    If you forgot your PIN code, please contact our Support team.

  • Can I use biometrics to log into my wallet?

    You can use biometrics instead of a PIN code to log into the NC Wallet mobile app. To turn on biometric login:

        1. On the NC Wallet main screen, tap three lines ;
        2. Select Security;
        3. Select Biometrics & PIN;
        4. Turn on Login;
        5. Confirm the action with your PIN code.

    If you want to disable biometric login, follow the steps 1-3, then turn off Login.

    Note that, for security reasons, biometric facial recognition cannot be used for identity verification on Android devices. In this case, you can use other biometric options, for example, fingerprints.

  • Can I use biometrics to confirm transactions?

    You can use biometrics to confirm exchange and withdrawal when using the NC Wallet mobile app. Note that two-factor authentication (2FA) must be enabled to use biometrics for confirming transactions.

        1. On the NC Wallet main screen, tap three lines ;
        2. Select Security;
        3. Select Biometrics & PIN;
        4. Turn on Transaction;
        5. Enable 2FA (if required). Learn more about enabling 2FA for iOS, for Android;
        6. Confirm the action with a 2FA code.

    If you want to disable biometric confirmation of transactions, follow the steps 1-3, then turn off Transaction.

    Note that, for security reasons, biometric facial recognition cannot be used for identity verification on Android devices. In this case, you can use other biometric options, for example, fingerprints.

  • I am getting an error message: "Biometrics for this device could not be updated from this NC Wallet account"

    This message may appear if you are accessing multiple NC Wallet accounts from one device using biometrics.

    To fix the issue, use one of two options:

        1. Log in to the NC Wallet account you used on this device first. This should help. If it does not, disable the biometrics and then re-enable it using the same account.
        2. Uninstall the application and then reinstall it again.

  • Why is facial biometrics not available on my Android device?

    Android considers its technology of facial recognition insecure for identity verification, so this biometric option is not available on Android devices. In this case, you can use a fingerprint sensor to log into your wallet and confirm transactions.

  • What are active sessions and what are they for?

    Active Sessions is a section where you can see and control all the devices from which you are logged into your wallet. Each active session displays the device that was logged in, its IP address, the time it was last online, and the current status (online, logged in, offline, and so on).

    You can end the session of any device from the list by clicking the X button to the right of it. In this case, it gets completely logged out of your account — in order to log in again, you need to sign in with your Google or Apple account, enter the PIN code, and go through two-factor authentication if it is enabled.

  • Can I change my email?

    When creating a wallet, you use a Google or Apple account. Linking to mail allows you to provide additional security and safety of the wallet data, it is also used to enter NC Wallet. Therefore, you cannot change the email address used to create your wallet.

  • What is a User ID and what is it used for?

    User ID is the unique identifier of the user's wallet. It allows the support team to easily identify each wallet and respond to any technical question that the user may have.

    You can find and copy it in your profile settings. To do this, open the Settings menu and then Profile.

  • What is a Username and how to change it?

    The username automatically appears in your profile after registration, it matches your name in the service through which you are registered. After creating a wallet, you can change your username at any time. For this:

        1. Open menu;
        2. Go to the Profile section;
        3. In the Username field enter a new name;
        4. Click Save to change the data.

  • My account is blocked. What could be the reason and what should I do?

    An account can be blocked for various reasons: violation of Terms of Use, the presence of several wallets, and suspicious transactions in your account. Write to our support team to resolve the issue.

  • I’ve lost access to my two-factor authentication(2FA). How to reset it?

    If you have lost access to your two-factor authentication and want to reset it, we need to be sure that you are the real wallet owner. Please send a request to our Support Team and be ready to answer some additional questions.

    Your answers to the following questions will help us to identify that it is your account:

        1. When did you create your NC Wallet account?
        2. What email did you use for authorization?
        3. From which IPs and devices did you access NC Wallet?
        4. How many and which currencies do you have on your account?
        5. Describe your last transactions: date, amount, currency.

    The decision on whether we can reset 2FA or not will be made based on the extent of your answers.

    After you restore your access to 2FA, we recommend you to back up your 2FA security key. If you lose, change, or reset your current device/phone, you can use this security key to re-enable 2FA on another device.

  • What are Blocked IPs and Allowed IPs lists?

    The Blocked IPs list is the list of IP addresses from which access to your wallet is prohibited. For example, for security measures, you can add the IP addresses of public Wi-Fi networks to the Blocked list.

    The Allowed IPs list is the list of IP addresses from which access to your wallet is allowed. For example, you can add your home IP address to the Allowed IPs list and use NC Wallet only from home. Mind, if you add an IP (or IPs) to the Allowed IPs list, you can access your wallet ONLY from these IPs. You can find the IP addresses of devices you use to log into your wallet.

        1. On the NC Wallet main screen click three lines ;
        2. Select Security;
        3. In the Sessions section, click History;
        4. In the window that appears, you can see your IP address/addresses.

    You must add only static IPs (addresses that don't change) to both lists. Your IP address is not static, if you use the same device/network, but see different IPs for different sessions.

  • How to add an IP address to the Blocked IPs list?

    First, to manage Blocked IPs, you need to enable 2FA (for Android, for iOS). After, you will be able to add IP addresses to the Blocked IPs list.

        1. On the NC Wallet main screen, click three lines ;
        2. Select Security;
        3. In the Sessions section, click the Blocked IPs;
        4. Click Add;
        5. Enter an IP address name. Choose the name that will help you to differentiate addresses;
        6. Enter an IP address you want to block. You must add only static IPs (that don’t change);
        7. Click Add;
        8. Enter the 2FA code to confirm this action — the IP address has been added to the Blocked list.

  • How to add an IP address to the Allowed IPs list?

    Remember, when you add an IP address (or addresses) to the Allowed IPs list, you can access NC Wallet ONLY from these IPs.

    First, to manage the Allowed IPs list, you need to enable 2FA (for Android, for iOS). After, you will be able to add an IP address to the Allowed IPs list.

        1. On the NC Wallet main screen, click three lines ;
        2. Select Security;
        3. In the Sessions section, click the Allowed IPs;
        4. Click Add;
        5. Enter an IP address name. Choose the name that will help you to differentiate addresses;
        6. Enter an IP address from which you want to allow access. You must add only static IPs (that don’t change);
        7. Click Add;
        8. Enter the 2FA code to confirm this action — the IP address has been added to the Allowed list.

  • How to edit or delete an IP address from the Blocked or Allowed IPs list?

    To edit/delete an IP address from the Blocked/Allowed IPs list:

        1. On the NC Wallet main screen, click three lines ;
        2. Select Security;
        3. In the Sessions section, click the Blocked IPs or Allowed IPs;
        4. Click the address you want to edit/delete;

    To edit:

        5. Edit details;
        6. Click Save;
        7. Enter the 2FA code to confirm this action — the IP address has been edited.

    To delete:

        5. Click the Delete button;
        6. Click Yes, if you are sure you want to delete this IP;
        7. Enter the 2FA code to confirm this action — the IP address has been deleted from the list.

  • What is a limit? How to set it?

    Limit is the maximum amount of certain cryptocurrency that you can withdraw or exchange within a chosen period of time. By default, in NC Wallet there are no limits on withdrawal and exchange, but you can set your own limit on any available currency.

    When you set a limit, you put it on both withdrawal and exchange. For example, you set a daily limit of 10 USDT on USDT. This means, you can withdraw or exchange no more than 10 USDT per 24 hours.

    You can set a limit for 24 hours (daily limit), for one month (monthly limit), or for both periods at the same time. To set a limit:

        1. On the NC Wallet main screen, tap on three lines ;
        2. Tap on Limits;
        3. Choose the currency on which you want to set a limit and tap the plus symbol next to it;
        4. Choose a period: per 24 hours or per month. You can set a limit for both of these periods;
        5. Enter the limit amount for the chosen period;
        6. Tap on Enable;
        7. Confirm the action with 2FA code (optional).

    For extra security, we recommend enabling 2FA and allowing notifications for setting limits. If someone tries to change them without you knowing, you’ll get a notification.

  • How to change or disable a limit?

        1. On the NC Wallet main screen, tap on three lines ;
        2. Choose Limits;
        3. Tap on the currency from the Active limits to change or disable a limit;

    To change a daily/monthly limit:

        3.1 Tap on Change and enter a new limit;
        3.2 Tap on Change;
        3.3 Confirm the action with 2FA code (optional).

    To disable a daily/monthly limit:

        3.1 Tap on Disable;
        3.2 Tap on Yes to confirm the action;
        3.3 Confirm the action with 2FA code (optional).

    For security measures, the old limit will be active for 2 days more and only then will be disabled or changed to the new one.

  • Why and when verification is required?

    To comply with the regulations, including but not limited to Know Your Customer (KYC) and Anti-Money Laundering (AML), NC Wallet may require identity or address verification from its users.

    Reasons you might need to verify:

    • We noticed suspicious activity in your account;
    • Your account balance or turnover reached a certain amount (it may vary depending on your country of residence).

    If verification is needed for your account, you’ll get a notification in the app or a request from our support team. In such a case, you will need to provide personal information and upload certain documents (scans or photos) in the NC Wallet app interface. Your account access will be temporarily limited until verification is completed.

  • How to get verified?

    To complete verification and confirm your identity and address, you need to provide necessary info and upload documents and photos in the NC Wallet app interface. The process is simple:

    1. Open NC Wallet main menu , select Profile and go to Verification section

    1.1 To verify your identity:

    • Fill in your full name, as written on your ID document
    • Fill in your date of birth

    1.2 To verify your address (if requested):

    • Fill in your full address: country, city, address, and postal code.

    2. Upload photos or scans of necessary documents to confirm the info above.

    After you provide the necessary data and upload the documents, the information will be submitted for review, and verification status will be changed to “Under review”. You may be asked to reupload or provide additional documents.

    After your documents have been verified, you'll see a green label “Verified” in the Verification section of the app.

    We process your personal information according to our Privacy Policy.

  • What documents are required for verification?

    Documents to verify identity:

    We accept only valid, government-issued identification that doesn’t expire within 30 days.

    Acceptable documents include:

    • Passport;
    • State ID card;
    • Residence permit;
    • Driver’s licence.

    Documents to verify address:

    Make sure that the documents are dated within 60 days and that the name and address details are clearly visible. Acceptable documents include:

    • utility bill (water, internet, gas, electricity, phone bills);
    • bank statement;
    • other documents that can be proof of your current address.

    Please be sure that

    • you upload only supported formats: png, jpeg, gif, bmp, pdf;
    • your full name and address in the documents match those you already filled in;
    • documents are fully visible and in colour;
    • documents are clearly readable;
    • you upload images of real documents and not images of images;
    • your files do not exceed size limitations of 10 Mb.

    You may be asked to provide additional documents and selfies.

Transactions

  • How to top up the wallet?

        1. On the main screen of NC Wallet, click on the Receive button;
        2. Select the cryptocurrency you want to add to your wallet;
        3. If you want to change the default blockchain network used for receiving the chosen currency, select another blockchain network;
        4. In the window that appears, you can see a QR code and the address of your wallet. Use them to top up your wallet.

  • How to withdraw funds?

        1. On the main screen of NC Wallet, click on the Send button;
        2. Enter the amount and wallet address you want to send funds to;
        3. If you want to change the default blockchain network used to withdraw the chosen currency, select another blockchain network;
        4. Click the Send button;
        5. Confirm the action with the 2FA code or biometrics (for mobile app).

    Note: withdrawals require two-factor authentication (2FA). In case it is not enabled, you will be prompted to turn it on to continue the operation.

  • How to add a cryptocurrency to the wallet?

    By default, only the Bitcoin (BTC) cryptocurrency wallet is present in NC Wallet. To add a wallet in another cryptocurrency:

        1. Open the main page of NC Wallet;
        2. In the Your Coins window, click on the + sign;
        3. Select the cryptocurrency you are interested in from the proposed list to add it to the wallet.

  • How to hide a cryptocurrency in my wallet?

    You can dismiss any cryptocurrency with zero balance from the list of your coins (except for Bitcoin, which is always displayed). To hide the wallet for a certain cryptocurrency:

        1. On the main screen of the app, in the Your coins section, press the coin and swipe left;
        2. Tap the closed eye icon — the wallet for the chosen coin is now hidden.

    Keep in mind that when you hide a wallet, you don’t delete it. If someone sends funds to the hidden wallet, it will be displayed in the list of your coins again. Also, you can unhide it anytime, by adding the necessary cryptocurrency one more time.

  • How long does it take to complete a transaction?

    It takes some time for blockchain to process transactions. The speed depends on the type of blockchain and its current load. Usually, it takes from a few minutes to a few hours to complete a transaction. For the Bitcoin blockchain, you can turn off the 'No commission' option, to pay the fee yourself and speed up your transaction.

  • What is the difference between withdrawal without commission and with network commission?

    One of the unique features of NC Wallet is the ability to withdraw funds without commissions. For some currencies, such as Bitcoin, two withdrawal methods are available:

    Withdrawal without a commission:

    • You do not pay network commission;
    • The transaction lasts 3 hours longer (or more), unlike when paying the network commission;
    • The minimum withdrawal amount depends on the current blockchain load.

    Withdrawal with the commission:

    • You are charged a network commission for withdrawing funds;
    • No minimum withdrawal amount;
    • The transaction is sent to the blockchain immediately.

    Regardless of the withdrawal type, NC Wallet does not charge any fees from users in its favor.

  • How can I speed up my Bitcoin transactions?

    NC Wallet covers fees for Bitcoin transactions for all its users. To save on fees, we send transactions to the blockchain in bulk. It may take some time to create a bulk transaction, so you can choose to pay network commission yourself to speed up your Bitcoin transaction.

    To pay the network fee for Bitcoin transactions:

        1. On the main screen of NC Wallet, click on the Send button and choose Bitcoin;
        2. Enter the amount and wallet address you want to send funds;
        3. Tap Send;
        4. Turn off the 'No commission' switch;
        5. Click the Next;
        6. Check the details and tap Send;
        7. Confirm the action with the 2FA code or biometrics (for mobile app).

    Note: withdrawals require two-factor authentication (2FA).

  • How to make a transaction to another NC Wallet account?

    If you make a transaction from one NC Wallet account to another, it’s called an internal transfer. In this case, you specify a blockchain address to send funds as usual, but your transaction may be processed off-chain (without making a record in the blockchain).

  • How can I send currency using a QR code?

        1. On the main screen of NC Wallet, click Send;
        2. In the To column, click on the QR code icon;
        3. Scan the QR code.

    Note: in the mobile version of NC Wallet, you can proceed to QR code scan from the main page by clicking on the corresponding icon in the upper right corner of the screen.

  • How to exchange currency?

        1. Click Exchange on the main screen;
        2. Select currencies, specify the amount and direction of exchange;
        3. Confirm the operation.

    The exchange happens instantly and without commissions.

    Note: currency exchange cannot be canceled.

  • I want to top up my wallet. How and where can I find out its address?

        1. Click on the Recieve button on the main page of NC Wallet;
        2. In the window that appears, select the desired currency.

    The wallet address and its QR code appear automatically.

    In the same window, you can select one of the addresses created earlier by clicking on the Address button or create a new address using the New button. In the address creation window, you can view and select the desired type of wallet in this blockchain. The selected address type is displayed above the wallet address.

  • Do I need to pay any additional fees?

    There are no additional fees in NC Wallet.

  • How to view transaction history?

    On the main page of NC Wallet, click on the History button. In the window that appears, you can find the entire transaction history of your wallet.

    If you want to find specific transactions, use the filter:

        1. In the history window, click on the filter icon;
        2. Set the filtering options by specifying the type of transaction, currency, or period of the operation.

  • Where can I see addresses scanned with a QR code scanner?

        1. Open the QR code scanner in the NC Wallet app;
        2. Click History of QR codes, in the menu that appears, you can find all the scanned codes.

  • Where to find the current and past currency exchange rates?

        1. Click on the currency you are interested in in the list of cryptocurrencies on the main screen of NC Wallet;
        2. In the appeared window, you can find a detailed chart of the exchange rate of the selected cryptocurrency;
        3. Using the buttons below the graph, you can select the period: day/week/month/year/all time.

  • I sent funds from the wallet, but they did not get to the recipient. What to do?

    If you have sent funds from your wallet and they have not been received, please check the status of the transaction. For this:

        1. Go to the transaction history section by clicking on the History icon;
        2. Select a transaction by clicking on it in the list that appears;
        3. Check the status of the transaction.

    If the transaction is shown as completed in the wallet, copy its TxID and check its status in the appropriate blockchain explorer. To open the explorer you need, go to https://ncwallet.net/help/, find the cryptocurrency on the specific network where the funds were sent, and tap on the name of the network. The link will open the necessary blockchain explorer.

  • I was sent a cryptocurrency but it did not get to my wallet. What to do?

    First of all, check whether the transaction exists in the blockchain of the cryptocurrency sent to you and make sure that it was made and confirmed.

    In case you still have questions, contact our support team and send us the transaction hash (TxID). Here you can see what the transaction hash (TxID) should look like for the Bitcoin (BTC), Ethereum (ETH), and Tether (USDT) blockchain.

  • Which blockchain network is used in NC Wallet for withdrawing and receiving cryptocurrency? Can I change it to another one?

    For transactions with different cryptocurrencies, NC Wallet uses different blockchain networks. For some currencies, there are several blockchain networks available and for others, there is only one main network.

    By default, each currency is transferred using its main (native) network:

        — BTC on Bitcoin;
        — ETH on Ethereum;
        — MATIC on Polygon;
        — SOL on Solana;
        — etc.

    NC Wallet allows you to receive or send crypto not only to its native blockchain network but also to other networks supported by NC Wallet and available for this coin or token. For example, you can send or receive your USDT on Ethereum or Solana; your ETH or WETH (Wrapped Ether or WETH is ETH equivalent on Polygon) on Ethereum or Polygon, etc.

    If you decide to change the blockchain network, double-check all the details before confirming the transaction.

  • How to change the blockchain network to top up my wallet?

    If you want to change the blockchain network to top up your wallet, follow the simple steps below:

        1. Click the Receive button on the main page of NC Wallet;
        2. Select the currency you want to receive;
        3. In the window that appears, you can see a QR code, the address of your wallet, and the default blockchain network for this currency. To change the network, click the arrow next to the Wallet address ;
        4. In the window that appears, click Change Network;
        5. Select the network you need from the list;
        6. Choose the already existing address for this network, or create a new one by clicking +New;
        7. Select address type from the list (available only for some currencies);
        8. In the window that appears, you can see a QR code, the address of your wallet for the chosen blockchain network. Use the QR code and the address to top up your wallet.

    When you send crypto assets to NC Wallet, double-check that you’ve chosen the network supported by NC Wallet. Otherwise, you may lose your funds. Blockchain transactions cannot be cancelled!

  • How to change the blockchain network to send cryptocurrency?

    If you want to change the blockchain network to send your cryptocurrency, follow the simple steps below:

        1. Click the Send button on the main page of NC Wallet;
        2. Select the currency you want to send;
        3. Click the select arrow ;
        4. In the appeared window, you can see the list of the blockchain networks available for the chosen currency. Select the blockchain network you want to send the currency to;
        5. Enter the amount of currency and wallet address you want to send currency to;
        6. Click the Send button;
        7. Confirm the action with the 2FA code or biometrics (for mobile app).

    If you decide to change the default blockchain network for withdrawal, double-check all the details before confirming the transaction.

  • How are the same currencies from different blockchain networks displayed on my balance?

    The same currencies received from different blockchain networks are reflected in the account as one amount.

    For example, you have 30 USDT on Solana in your wallet, then someone sends you 20 USDT on Polygon. On your NC Wallet balance, you will see a total sum of 50 USDT.

    You also can send any amount from this sum to different blockchain networks. For example, 10 USDT to Ethereum and 40 USDT to Solana.

  • Can I cancel a transaction I have already sent?

    After you’ve confirmed any transaction (sending or exchanging), it becomes a part of a blockchain. And blockchain technology does not allow anyone to change or cancel confirmed transactions. That is why it is extremely important to double-check all the details (currency, amount, address) before confirming a transaction.

  • How can I check the transaction status? What do the statuses mean?

    To check the status of your transaction, click the History button. Here you can see the list of all transactions and their status. What do the statuses mean?

        1. Pending
        Your transaction is being processed by blockchain. It may take some time.
        2. Completed
        Your transaction is confirmed by blockchain and successfully completed. If the transaction is completed but the recipient hasn't received the funds you sent, check its status in the blockchain explorer.
        3. Rejected
        If your transaction is rejected, check that
        — the address you’ve entered is correct;
        — you have sufficient funds in your account.

    If you have any questions about the status of your transactions, contact our Support team.

  • My transaction remains in a "Pending" status. What should I do?

    There may be a few reasons:

    — If it has been several hours since you sent funds, then the transaction is most likely being processed and you don't have to worry. Please wait and check the status in the corresponding blockchain explorer.
    — The blockchain you use is overloaded. In this case, you have to wait until the load becomes normal.

    If you still have questions about your transaction status, please get your TxID ready and contact our Support team.

  • What is a PayMe link? How to create it?

    A “PayMe link” is a reusable link that simplifies the process of payment for both you and a sender. Create and share easy-to-remember links for different wallet addresses to get paid. Following your link, a sender can scan a QR code or copy the address to make a payment.

    PayMe link is created for a particular wallet address. For example, you generate one link for receiving BTC on the Bitcoin network, the second one for MATIC on Ethereum, another one for MATIC on Polygon, etc.

    How to create a PayMe link for a chosen wallet address?

        1. Tap Receive on the main screen;
        2. Select the cryptocurrency to create a PayMe link;
        3. Check the network chosen for this address; change it if necessary;
        4. Tap PayMe Link;
        5. Enter a link name (for example, “john_btc” or “john23”) or generate a random name by tapping . This name will be displayed at the end of your PayMe link: https://ncwallet.net/pay/john_btc;
        6. If you want to specify the amount (optional), tap the “+” plus symbol next to the title Enter Amount and enter the amount;
        7. Tap Save Link;
        8. Tap Copy and share this link with a sender.

    You can change a created link anytime by tapping Edit. There is also another option for specifying the amount for an already created link:

        1. Just copy your created link;
        2. Type the slash “/” symbol after the link name and enter the amount of currency. For example, https://ncwallet.net/pay/john_usdt/10;
        3. Copy the link with the amount and share it.

    Every time you want to accept a payment to the chosen wallet address, you can use this link by changing only the amount after the slash: /john_usdt/7, /john_usdt/0.5

Settings

  • Can I receive notifications about important events in my wallet?

    Yes, you get notified of all events in your wallet by default. You can customize the types of notifications you want to receive.

  • How to set up notification groups?

        1. On the main page of NC Wallet, click on the menu icon;
        2. Go to the Notifications section.

    There you can selectively turn on and off the categories and types of push notifications you need.

  • What is Identity Verification? Why is it not required on NC Wallet?

    Identity Verification (KYC verification) is a procedure of confirming personal information and a user’s identity.

    For example, such verification is mandatory for buying/selling cryptocurrencies for fiat money (with a bank card). At the current moment, NC Wallet doesn’t provide such services, which is why identity verification is disabled for our users.

  • Where can I find the full history of wallet activity?

    In order to see all the actions made in your wallet, click on the bell icon at the top of the screen. On the window that appeares, you can find a complete history of actions including all types of completed transactions and authorizations in the account.

  • What is the main cryptocurrency?

    It is a cryptocurrency in which your wallet balance on the main screen is displayed. By default, BTC is selected as the main cryptocurrency but you can choose any of provided ones in the settings manually.

  • How to change the main cryptocurrency?

        1. Open the menu on the main screen of NC Wallet;
        2. Go to the Profile section;
        3. In the Base Currency section, click on Crypto;
        4. Select the main cryptocurrency from the list.

  • What is the main fiat currency? Why is it needed?

    This is the currency ($, €, etc.) in which the balance of your wallet and cryptocurrency prices are displayed. You can change the fiat currency manually in the settings.

  • How to change the main fiat currency?

        1. Open the menu on the main screen of NC Wallet;
        2. Go to the Profile section;
        3. In the Base currency section, click on Fiat;
        4. Select a currency from the list.

  • How to change wallet language?

        1. Open the menu on the main screen of NC Wallet;
        2. Go to the Language section;
        3. Select a language from the list.

  • How can I change the color theme of my wallet?

    Open the menu on the main screen of NC Wallet and go to the Theme Mode section to choose the one you like. Users have access to Dark or Light themes as well as an Automatic Mode that changes depending on the time of day.

  • Have more questions about NC Wallet?

    Do you have any more questions? Write to our support team — we are happy to help you!