I was sent a cryptocurrency but it did not get to my wallet. What to do?

Question

I was sent a cryptocurrency but it did not get to my wallet. What to do?

Accepted Answer

First of all, check whether the transaction exists in the blockchain of the cryptocurrency sent to you and make sure that it was made and confirmed.

In case you still have questions, contact our support team and send us the transaction hash (TxID). Here you can see what the transaction hash (TxID) should look like for the Bitcoin (BTC), Ethereum (ETH), and Tether (USDT) blockchain.