Frequently Asked Questions

Maybe you are looking for:

How to get verified?

Can I use biometrics to log into my wallet?

What are active sessions and what are they for?

Why does the verification code show up as invalid when I enter it correctly?

How to enable 2-factor authentication (2FA) for iOS?

What is two-factor authentication (2FA) and how is it used in NC Wallet?

What are Blocked IPs and Allowed IPs lists?

How to add an IP address to the Blocked IPs list?

How to add an IP address to the Allowed IPs list?

I am getting an error message: "Biometrics for this device could not be updated from this NC Wallet account"

Why does the verification code show up as invalid when I enter it correctly?

What are Blocked IPs and Allowed IPs lists?

I want to top up my wallet. How and where can I find out its address?

How to view transaction history?

What is a PayMe link? How to create it?

How to change the blockchain network to top up my wallet?

I want to top up my wallet. How and where can I find out its address?

What currencies does NC Wallet support?

How can I check the transaction status? What do the statuses mean?

I sent funds from the wallet, but they did not get to the recipient. What to do?

How to withdraw funds?

Where to find the current and past currency exchange rates?

How to exchange currency?

What is a limit? How to set it?

How can I check the transaction status? What do the statuses mean?

I sent funds from the wallet, but they did not get to the recipient. What to do?

Can I cancel a transaction I have already sent?

Can I cancel a transaction I have already sent?

How can I check the transaction status? What do the statuses mean?

I sent funds from the wallet, but they did not get to the recipient. What to do?