I sent funds from the wallet, but they did not get to the recipient. What to do?
If you have sent funds from your wallet and they have not been received, please check the status of the transaction. For this:
- 1. Go to the transaction history section by clicking on the History icon;
- 2. Select a transaction by clicking on it in the list that appears;
- 3. Check the status of the transaction.
If the transaction is shown as completed in the wallet, copy its TxID and check its status in the appropriate blockchain explorer. To open the explorer you need, go to https://ncwallet.net/help/, find the cryptocurrency on the specific network where the funds were sent, and tap on the name of the network. The link will open the necessary blockchain explorer.
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