• FAQ
  • I sent funds from the wallet, but they did not get to the recipient. What to do?

I sent funds from the wallet, but they did not get to the recipient. What to do?

If you have sent funds from your wallet and they have not been received, please check the status of the transaction. For this:

      1. Go to the transaction history section by clicking on the History icon;
      2. Select a transaction by clicking on it in the list that appears;
      3. Check the status of the transaction.

If the transaction is shown as completed in the wallet, copy its TxID and check the confirmation status in the appropriate blockchain explorer. You can check Bitcoin transactions here, Ethereum, and Tether here.