• FAQ
  • My transaction remains in a "Pending" status. What should I do?

My transaction remains in a "Pending" status. What should I do?

There may be a few reasons:

— If it has been several hours since you sent funds, then the transaction is most likely being processed and you don't have to worry. Please wait and check the status in the corresponding blockchain explorer.
— The blockchain you use is overloaded. In this case, you have to wait until the load becomes normal.

If you still have questions about your transaction status, please get your TxID ready and contact our Support team.