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To complete verification and confirm your identity and address, you need to provide necessary info and upload documents and photos in the NC Wallet app interface. The process is simple:

1. Open NC Wallet main menu , select Profile and go to Verification section

1.1 To verify your identity:

• Fill in your full name, as written on your ID document
• Fill in your date of birth

1.2 To verify your address (if requested):

• Fill in your full address: country, city, address, and postal code.

2. Upload photos or scans of necessary documents to confirm the info above.

After you provide the necessary data and upload the documents, the information will be submitted for review, and verification status will be changed to “Under review”. You may be asked to reupload or provide additional documents.

After your documents have been verified, you'll see a green label “Verified” in the Verification section of the app.

We process your personal information according to our Privacy Policy.

You can use biometrics instead of a PIN code to log into the NC Wallet mobile app. To turn on biometric login:

1. On the NC Wallet main screen, tap three lines ;
2. Select Security;
3. Select Biometrics & PIN;
4. Turn on Login;
5. Confirm the action with your PIN code.

If you want to disable biometric login, follow the steps 1-3, then turn off Login.

Note that, for security reasons, biometric facial recognition cannot be used for identity verification on Android devices. In this case, you can use other biometric options, for example, fingerprints.

Active Sessions is a section where you can see and control all the devices from which you are logged into your wallet. Each active session displays the device that was logged in, its IP address, the time it was last online, and the current status (online, logged in, offline, and so on).

You can end the session of any device from the list by clicking the X button to the right of it. In this case, it gets completely logged out of your account — in order to log in again, you need to sign in with your Google or Apple account, enter the PIN code, and go through two-factor authentication if it is enabled.

1. Open the Security section in the NC Wallet Settings;
2. Click on PIN code;
3. Enter your old PIN to confirm the change;
4. Enter a new PIN.

Please note: PIN code must consist of 4 digits.

NC Wallet is equipped with all the necessary measures to ensure top-level security: PIN codes, biometric and two-factor authentication. What’s more, users have additional options to control their wallets. For example, tracking active account sessions.

For more security information check the Security section in the NC Wallet settings menu. There you can also turn 2FA on and off, change your PIN, and enable biometrics for login or confirming transactions.

If you are typing in the correct Verification Code but get a notification saying it is invalid — please make sure that your system time is correct. The code can not be validated with the incorrect time.

To solve the problem on mobile devices turn on Automatic date and time (use the date and time provided by your network) and for PCs enable Set time automatically in your Date & time settings.

Keep in mind: this instruction only applies to iOS version 15 and later. If you have an earlier version, use the instruction for enabling 2FA with Google Authenticator.

I. Add NC Wallet in Passwords Settings on your device:

1. On your Apple device go to Settings ;
2. On the appeared settings menu scroll down and find Passwords with a key icon and tap on it;
3. Fill in your password and tap on the plus icon in the upper right corner;
4. On the appeared screen fill in the following fields:
4.1. Website: enter ncwallet.net
4.2. Username and Password
5. Now you have NC Wallet saved on your passwords.

II. Go to 2FA Settings on NC Wallet:

1. Go to NC Wallet and on the main screen tap on three lines in the upper right corner;
2. Select Security on the appeared menu;
3. Find Two-factor authentication.

Now you have two options: enable two-factor authentication using QR-code or 2FA security key. Choose the one you find the most convenient for you.

Use QR-code:

Keep in mind: for this option, you will need to open NC Wallet on another device!

1. On the NC Wallet’s Security menu click the QR code button . You will see the needed code — do not close it;
2. Go to your device Settings where you added NC Wallet, and tap Set Up Verification Code...;
3. Choose Scan QR Code, this will open the scanner;
4. Scan the QR code you open on NC Wallet;
5. Now you will see the Verification Code that you need for enabling 2FA. Keep in mind: the code changes every 30 seconds!
6. On NC Wallet, tap Enable 2FA;
7. Enter the received Verification Code in the appeared window;
8. That is all! Now your wallet is protected with 2FA!

Use 2FA security key:

1. On the NC Wallet’s menu, tap Security. Choose the Two-factor authentication section, and you will see a 2FA security key in the orange box. Tap the Copy button to copy this key;
2. Go back to your device Settingswhere you added NC Wallet, and tap Set Up Verification Code...;
3. Choose Enter Setup Code;
4. Paste the copied 2FA security key in the appeared window (or you can type it manually);
5. Now you will see the Verification Code that you need for enabling 2FA. Keep in mind: the code resets every 30 seconds!
6. On NC Wallet, tap Enable 2FA;
7. Enter the received Verification Code in the appeared window;
8. That is all! Now your wallet is protected with 2FA!

You also can use Telegram for 2FA authentication or other 2FA authenticators available on your device.

Two-factor authentication (2FA) is an additional layer of NC Wallet security. For safety reasons, 2FA confirmation is mandatory for

• Withdrawals;
• Managing the Allowed and Blocked IP List.

Apart from this, you can enable 2FA for

• Logins in your wallet;
• Confirming exchanges;
• Setting limits for withdrawal and exchange.

2FA Authenticators:

You can use different types of 2FA authenticators depending on your device and preferences:

• Google Authenticator;
• Apple Key Manager;
• Other two-factor authentication applications installed on your device (for example, Microsoft Authenticator, Samsung Authenticator);
• Telegram messenger.

Also, it’s possible to enable 2FA using different authenticators and use them in parallel.

Important notes on 2FA:

• You need to activate two-factor authentication during your first withdrawal if you have not already done so;
• For security reasons, we don't recommend synchronising your Google Authenticator with the Google account that you use to log into your NC Wallet;
• You can also switch to biometrics to sign in and confirm transactions, but you need to enable 2FA first;
• We highly recommend that you back up your 2FA security key. If you lose, change, or reset your current device/phone, you can use this security key to re-enable 2FA on another device; or import it to use with another authenticator on this device.

The Blocked IPs list is the list of IP addresses from which access to your wallet is prohibited. For example, for security measures, you can add the IP addresses of public Wi-Fi networks to the Blocked list.

The Allowed IPs list is the list of IP addresses from which access to your wallet is allowed. For example, you can add your home IP address to the Allowed IPs list and use NC Wallet only from home. Mind, if you add an IP (or IPs) to the Allowed IPs list, you can access your wallet ONLY from these IPs. You can find the IP addresses of devices you use to log into your wallet.

1. On the NC Wallet main screen click three lines ;
2. Select Security;
3. In the Sessions section, click History;
4. In the window that appears, you can see your IP address/addresses.

You must add only static IPs (addresses that don't change) to both lists. Your IP address is not static, if you use the same device/network, but see different IPs for different sessions.

First, to manage Blocked IPs, you need to enable 2FA (for Android, for iOS). After, you will be able to add IP addresses to the Blocked IPs list.

1. On the NC Wallet main screen, click three lines ;
2. Select Security;
3. In the Sessions section, click the Blocked IPs;
4. Click Add;
5. Enter an IP address name. Choose the name that will help you to differentiate addresses;
6. Enter an IP address you want to block. You must add only static IPs (that don’t change);
7. Click Add;
8. Enter the 2FA code to confirm this action — the IP address has been added to the Blocked list.

Remember, when you add an IP address (or addresses) to the Allowed IPs list, you can access NC Wallet ONLY from these IPs.

First, to manage the Allowed IPs list, you need to enable 2FA (for Android, for iOS). After, you will be able to add an IP address to the Allowed IPs list.

1. On the NC Wallet main screen, click three lines ;
2. Select Security;
3. In the Sessions section, click the Allowed IPs;
4. Click Add;
5. Enter an IP address name. Choose the name that will help you to differentiate addresses;
6. Enter an IP address from which you want to allow access. You must add only static IPs (that don’t change);
7. Click Add;
8. Enter the 2FA code to confirm this action — the IP address has been added to the Allowed list.

This message may appear if you are accessing multiple NC Wallet accounts from one device using biometrics.

To fix the issue, use one of two options:

1. Log in to the NC Wallet account you used on this device first. This should help. If it does not, disable the biometrics and then re-enable it using the same account.
2. Uninstall the application and then reinstall it again.

If you are typing in the correct Verification Code but get a notification saying it is invalid — please make sure that your system time is correct. The code can not be validated with the incorrect time.

To solve the problem on mobile devices turn on Automatic date and time (use the date and time provided by your network) and for PCs enable Set time automatically in your Date & time settings.

The Blocked IPs list is the list of IP addresses from which access to your wallet is prohibited. For example, for security measures, you can add the IP addresses of public Wi-Fi networks to the Blocked list.

The Allowed IPs list is the list of IP addresses from which access to your wallet is allowed. For example, you can add your home IP address to the Allowed IPs list and use NC Wallet only from home. Mind, if you add an IP (or IPs) to the Allowed IPs list, you can access your wallet ONLY from these IPs. You can find the IP addresses of devices you use to log into your wallet.

1. On the NC Wallet main screen click three lines ;
2. Select Security;
3. In the Sessions section, click History;
4. In the window that appears, you can see your IP address/addresses.

You must add only static IPs (addresses that don't change) to both lists. Your IP address is not static, if you use the same device/network, but see different IPs for different sessions.

1. Click on the Recieve button on the main page of NC Wallet;
2. In the window that appears, select the desired currency.

The wallet address and its QR code appear automatically.

In the same window, you can select one of the addresses created earlier by clicking on the Address button or create a new address using the New button. In the address creation window, you can view and select the desired type of wallet in this blockchain. The selected address type is displayed above the wallet address.

On the main page of NC Wallet, click on the History button. In the window that appears, you can find the entire transaction history of your wallet.

If you want to find specific transactions, use the filter:

1. In the history window, click on the filter icon;
2. Set the filtering options by specifying the type of transaction, currency, or period of the operation.

A “PayMe link” is a reusable link that simplifies the process of payment for both you and a sender. Create and share easy-to-remember links for different wallet addresses to get paid. Following your link, a sender can scan a QR code or copy the address to make a payment.

PayMe link is created for a particular wallet address. For example, you generate one link for receiving BTC on the Bitcoin network, the second one for MATIC on Ethereum, another one for MATIC on Polygon, etc.

How to create a PayMe link for a chosen wallet address?

1. Tap Deposit on the main screen;
2. Select the cryptocurrency to create a PayMe link;
3. Check the network chosen for this address; change it if necessary;
4. Tap PayMe Link;
5. Enter a link name (for example, “john_btc” or “john23”) or generate a random name by tapping . This name will be displayed at the end of your PayMe link: https://ncwallet.net/pay/john_btc;
6. If you want to specify the amount (optional), tap the “+” plus symbol next to the title Enter Amount and enter the amount;
7. Tap Save Link;
8. Tap Copy and share this link with a sender.

You can change a created link anytime by tapping Edit. There is also another option for specifying the amount for an already created link:

1. Just copy your created link;
2. Type the slash “/” symbol after the link name and enter the amount of currency. For example, https://ncwallet.net/pay/john_usdt/10;
3. Copy the link with the amount and share it.

Every time you want to accept a payment to the chosen wallet address, you can use this link by changing only the amount after the slash: /john_usdt/7, /john_usdt/0.5

If you want to change the blockchain network to deposit your wallet, follow the simple steps below:

1. Click the Deposit button on the main page of NC Wallet;
2. Select the currency you want to receive;
3. In the window that appears, you can see a QR code, the address of your wallet, and the default blockchain network for this currency. To change the network, click the arrow next to the Wallet address ;
4. In the window that appears, click Change Network;
5. Select the network you need from the list;
6. Choose the already existing address for this network, or create a new one by clicking +New;
7. Select address type from the list (available only for some currencies);
8. In the window that appears, you can see a QR code, the address of your wallet for the chosen blockchain network. Use the QR code and the address to top up your wallet.

If you want to change the network for depositing funds when purchasing crypto, follow this link.

When you send crypto assets to NC Wallet, double-check that you’ve chosen the network supported by NC Wallet. Otherwise, you may lose your funds. Blockchain transactions cannot be cancelled!

1. Click on the Recieve button on the main page of NC Wallet;
2. In the window that appears, select the desired currency.

The wallet address and its QR code appear automatically.

In the same window, you can select one of the addresses created earlier by clicking on the Address button or create a new address using the New button. In the address creation window, you can view and select the desired type of wallet in this blockchain. The selected address type is displayed above the wallet address.

1. Pending
Your transaction is being processed by blockchain. It may take some time.
2. Completed
Your transaction is confirmed by blockchain and successfully completed. If the transaction is completed but the recipient hasn't received the funds you sent, check its status in the blockchain explorer.
3. Rejected
If your transaction is rejected, check that
— the address you’ve entered is correct;
— you have sufficient funds in your account.

4. Reversed
The transaction was reversed. For example, if it was rejected by the blockchain for some reason.

If you have any questions about the status of your transactions, contact our Support team.

If you have sent funds from your wallet and they have not been received, please check the status of the transaction. For this:

1. Go to the transaction history section by clicking on the History icon;
2. Select a transaction by clicking on it in the list that appears;
3. Check the status of the transaction.

If the transaction is shown as completed in the wallet, copy its TxID and check its status in the appropriate blockchain explorer. To open the explorer you need, go to https://ncwallet.net/help/, find the cryptocurrency on the specific network where the funds were sent, and tap on the name of the network. The link will open the necessary blockchain explorer.

1. On the main screen of NC Wallet, click on the Send button;
2. Enter the amount and wallet address you want to send funds to;
3. If you want to change the default blockchain network used to withdraw the chosen currency, select another blockchain network;
4. Click the Send button;
5. Confirm the action with the 2FA code or biometrics (for mobile app).

Note: withdrawals require two-factor authentication (2FA). In case it is not enabled, you will be prompted to turn it on to continue the operation.

1. Click on the currency you are interested in in the list of cryptocurrencies on the main screen of NC Wallet;
2. In the appeared window, you can find a detailed chart of the exchange rate of the selected cryptocurrency;
3. Using the buttons below the graph, you can select the period: day/week/month/year/all time.

1. Click Exchange on the main screen;
2. Select currencies, specify the amount and direction of exchange;
3. Confirm the operation.

The exchange happens instantly and without commissions.

Note: currency exchange cannot be canceled.

Limit is the maximum amount of certain cryptocurrency that you can withdraw or exchange within a chosen period of time. By default, in NC Wallet there are no limits on withdrawal and exchange, but you can set your own limit on any available currency.

When you set a limit, you put it on both withdrawal and exchange. For example, you set a daily limit of 10 USDT on USDT. This means, you can withdraw or exchange no more than 10 USDT per 24 hours.

You can set a limit for 24 hours (daily limit), for one month (monthly limit), or for both periods at the same time. To set a limit:

1. On the NC Wallet main screen, tap on three lines ;
2. Tap on Limits;
3. Choose the currency on which you want to set a limit and tap the plus symbol next to it;
4. Choose a period: per 24 hours or per month. You can set a limit for both of these periods;
5. Enter the limit amount for the chosen period;
6. Tap on Enable;
7. Confirm the action with 2FA code (optional).

For extra security, we recommend enabling 2FA and allowing notifications for setting limits. If someone tries to change them without you knowing, you’ll get a notification.

1. Pending
Your transaction is being processed by blockchain. It may take some time.
2. Completed
Your transaction is confirmed by blockchain and successfully completed. If the transaction is completed but the recipient hasn't received the funds you sent, check its status in the blockchain explorer.
3. Rejected
If your transaction is rejected, check that
— the address you’ve entered is correct;
— you have sufficient funds in your account.

4. Reversed
The transaction was reversed. For example, if it was rejected by the blockchain for some reason.

If you have any questions about the status of your transactions, contact our Support team.

If you have sent funds from your wallet and they have not been received, please check the status of the transaction. For this:

1. Go to the transaction history section by clicking on the History icon;
2. Select a transaction by clicking on it in the list that appears;
3. Check the status of the transaction.

If the transaction is shown as completed in the wallet, copy its TxID and check its status in the appropriate blockchain explorer. To open the explorer you need, go to https://ncwallet.net/help/, find the cryptocurrency on the specific network where the funds were sent, and tap on the name of the network. The link will open the necessary blockchain explorer.

1. Pending
Your transaction is being processed by blockchain. It may take some time.
2. Completed
Your transaction is confirmed by blockchain and successfully completed. If the transaction is completed but the recipient hasn't received the funds you sent, check its status in the blockchain explorer.
3. Rejected
If your transaction is rejected, check that
— the address you’ve entered is correct;
— you have sufficient funds in your account.

4. Reversed
The transaction was reversed. For example, if it was rejected by the blockchain for some reason.

If you have any questions about the status of your transactions, contact our Support team.

If you have sent funds from your wallet and they have not been received, please check the status of the transaction. For this:

1. Go to the transaction history section by clicking on the History icon;
2. Select a transaction by clicking on it in the list that appears;
3. Check the status of the transaction.

If the transaction is shown as completed in the wallet, copy its TxID and check its status in the appropriate blockchain explorer. To open the explorer you need, go to https://ncwallet.net/help/, find the cryptocurrency on the specific network where the funds were sent, and tap on the name of the network. The link will open the necessary blockchain explorer.

If a third-party provider hasn’t yet sent you a transaction ID (TXID), get in touch with its support.

If you already have a TXID, you can check the status of your transaction in the corresponding network. Copy the TXID and check its status in the appropriate blockchain explorer. To open the explorer you need, go to https://ncwallet.net/help/, find the cryptocurrency on the specific network where the funds were sent, and tap on the name of the network. The link will open the necessary blockchain explorer. If you still have questions about your transaction status, contact NC Wallet support.

All the questions concerning fees, limits, and countries supported must be addressed to the third-party service provider Support.

If you have lost access to your two-factor authentication and want to reset it, we need to be sure that you are the real wallet owner. Please send a request to our Support Team and be ready to answer some additional questions.

Your answers to the following questions will help us to identify that it is your account:

1. When did you create your NC Wallet account?
2. What email did you use for authorization?
3. From which IPs and devices did you access NC Wallet?
4. How many and which currencies do you have on your account?
5. Describe your last transactions: date, amount, currency.

The decision on whether we can reset 2FA or not will be made based on the extent of your answers.

After you restore your access to 2FA, we recommend you to back up your 2FA security key. If you lose, change, or reset your current device/phone, you can use this security key to re-enable 2FA on another device.

This message may appear if you are accessing multiple NC Wallet accounts from one device using biometrics.

To fix the issue, use one of two options:

1. Log in to the NC Wallet account you used on this device first. This should help. If it does not, disable the biometrics and then re-enable it using the same account.
2. Uninstall the application and then reinstall it again.

If you are typing in the correct Verification Code but get a notification saying it is invalid — please make sure that your system time is correct. The code can not be validated with the incorrect time.

To solve the problem on mobile devices turn on Automatic date and time (use the date and time provided by your network) and for PCs enable Set time automatically in your Date & time settings.

Android considers its technology of facial recognition insecure for identity verification, so this biometric option is not available on Android devices. In this case, you can use a fingerprint sensor to log into your wallet and confirm transactions.