What should I do if my passkey is unavailable on a device?

How to fix the issue if you see a message ‘Passkey unavailable’:

1. If you deleted a passkey from storage (iCloud, Google Password Manager) but didn’t remove it from the NC Wallet app:
• If two-factor authentication (2FA) or biometrics are not enabled, contact support, so they can reset your passkey and let you create a new one.
• If 2FA or biometrics are enabled, use them instead of the passkey.
2. If you are trying to use your passkey on the same device where you created it, please try again.
3. If you are trying to use your passkey on another device:
• Make sure you are signed in to the same account (iCloud, Password Manager, etc) linked to your passkey and that you’re using the most recently created passkey.
• Check device compatibility, as not all devices or browsers support passkeys. Learn more about device requirements.
• Enable Bluetooth or NFC, as some passkeys require it to communicate between devices.

If none of the above works, use the device where you originally created your passkey.